Frequently Asked Questions (FAQs)

What is Open Banking?

What is AER? Are my savings protected? How can I withdraw money from my savings account? How do I pay into my savings account? What is a dividend? How do I open a Child Saver account? How much can you put into a GWCU Cash ISA? How can I open a Cash ISA and save through my payroll? 

What can I use a personal loan for? Do you carry out a credit check? How do I apply for a loan? Can I still apply if I have bad credit? How much can I borrow from GWCU? Can I pay off my loan early?

What happens to my Child Benefit? How the Family Finance plan works How long does it take to set up a Family Finance Plan? Do I need to prove that I receive Child Benefit? How often can I draw down from my Family Finance Plan What if I missed a payment or cannot afford my repayments? How do I make repayments if I stop receiving Child Benefit? How do I cancel my Family Finance Plan? What are repayments for the Family Finance Plan? Does GWCU carry out a credit check?

Financial Services Compensation scheme How do I take money out of my GWCU account? How do I view my transactions? How do I upload my ID documents?

Why do I need to become a GWCU member to apply?

Am I eligible to apply? When will I receive a decision on my Flex@Work application? When do my repayments start? How is interest applied?  How can I check my balance? How often must I make repayments to my Flex@Work account? How much credit can I get? Can I apply for Flex@Work if I have an existing loan with you? How much will my repayments be? Can I make extra payments?  What happens if I leave my employer? What if I can't afford loan payments? Do you carry out a credit check for Flex@Work? Do I need to provide proof of my employer? What interest do I pay? How often can I borrow? What’s the minimum withdrawal I can make? What happens if I want to close my Flex@Work account?

What is Money@Work? Can I apply for a loan if I don't work for a Money@Work partner? How can my employer sign up for Money@Work? What happens to my Money@Work loan if I leave my employer?

Who can apply for a Money@Work savings account? How do I close my Savings@Work account?

Is Engage a Great Western Credit Union product? Does an Engage Card cost me anything? How do I add money to my Engage account? What Engage services do you offer?

Can I apply for more than the cost of my solar installation? Can I borrow for more than one property? I have some spare cash, can I pay part of the cost myself? How do I choose a solar panels installer?

I'm having problems registering for the Member Portal How do I move money out of my account? How do I register for the member portal? How do I view my transactions?