Frequently Asked Questions
Below are some of the questions we get asked a lot. Please have a look through before getting in touch.
Open Banking
Savings
What is AER?
Are my savings protected?
How can I withdraw money from my savings account?
How do I pay into my account?
What is a dividend?
How do I open a Child Saver account?
How much can you put into a GWCU Cash ISA?
Personal Loans
What can I use a personal loan for?
Do you carry out a credit check?
How do I apply for a loan?
I have bad credit - can I apply?
How much can I borrow?
Can I pay off my loan early?
Family Finance Plan
What happens to my Child Benefit?
How the Family Finance plan works
How long does it take to set up a Family Finance Plan?
Do I need to provide proof that I'm in receipt of Child Benefit?
What if I cannot afford my repayments or I miss a payment?
How often can I draw down from my Family Finance Plan
How do I make repayments if I stop receiving Child Benefit?
How do I cancel my Family Finance Plan?
What are repayments for the Family Finance Plan?
Do you carry out a credit check?
General
Financial Services Compensation scheme
How do I take money out of my GWCU account?
How do I view my transactions?
How do I upload my ID documents?
Membership
Flex@Work
Am I eligible to apply?
How quickly will I receive a decision on my application?
How much credit can I get?
How much will my repayments be?
Can I make extra payments?
Can I apply for Flex@Work if I already have a loan with you?
Do I need to provide proof of my employer?
Do you carry out a credit check for Flex@Work?
When do my repayments start?
What interest do I pay?
How is interest applied?
How often can I borrow?
What’s the minimum withdrawal I can make?
How can I check my balance?
What happens if I want to close my Flex@Work account?
How often must I make repayments to my Flex@Work account?
What happens if I leave my employer?
What to do if you can't afford loan payments
Loans@Work
What happens if I leave my employer?
How can my employer sign up?
What is Money@Work?
Can I apply for a loan if I don't work for a Money@Work partner?
What are the terms and conditions of the Loans@Work special offer?
Savings@Work
Engage Card
Does it cost me anything?
How do I add money to my account?
What other services do you offer?
Is Engage a Great Western Credit Union product?
Solar Loan
I have some spare cash, can I pay part of the cost myself?
Can I apply for more than the cost of my solar installation?
Can I borrow for more than one property?
How do I choose a solar panels installer?