Frequently Asked Questions

What is Open Banking?

What is AER? Are my savings protected? How can I withdraw money from my savings account? How do I pay into my account? What is a dividend? How do I open a Child Saver account? How much can you put into a GWCU Cash ISA? How can I open a Cash ISA and save through my payroll? 

What can I use a personal loan for? Do you carry out a credit check? How do I apply for a loan? I have bad credit - can I apply? How much can I borrow? Can I pay off my loan early?

What happens to my Child Benefit? How the Family Finance plan works How long does it take to set up a Family Finance Plan? Do I need to provide proof that I'm in receipt of Child Benefit? What if I cannot afford my repayments or I miss a payment? How often can I draw down from my Family Finance Plan How do I make repayments if I stop receiving Child Benefit? How do I cancel my Family Finance Plan? What are repayments for the Family Finance Plan? Do you carry out a credit check?

Financial Services Compensation scheme How do I take money out of my GWCU account? How do I view my transactions? How do I upload my ID documents?

Why do I need to become a member to apply?

Am I eligible to apply? How quickly will I receive a decision on my application? How much credit can I get? How much will my repayments be? Can I make extra payments?  Can I apply for Flex@Work if I already have a loan with you? Do I need to provide proof of my employer? Do you carry out a credit check for Flex@Work? When do my repayments start? What interest do I pay? How is interest applied?  How often can I borrow? What’s the minimum withdrawal I can make? How can I check my balance? What happens if I want to close my Flex@Work account? How often must I make repayments to my Flex@Work account? What happens if I leave my employer? What to do if you can't afford loan payments

What happens if I leave my employer? How can my employer sign up? What is Money@Work? Can I apply for a loan if I don't work for a Money@Work partner? What are the terms and conditions of the Loans@Work special offer?

Who can apply for a Money@Work savings account? How do I close my Savings@Work account? ILMT Saving Incentive

Does it cost me anything? How do I add money to my account? What other services do you offer? Is Engage a Great Western Credit Union product?

I have some spare cash, can I pay part of the cost myself? Can I apply for more than the cost of my solar installation? Can I borrow for more than one property? How do I choose a solar panels installer?

I'm having problems registering for the Member Portal How do I take money out of my account? How do I view my transactions? How do I register for the member portal?