How to contact us

If you need some help with your account or have a question, we're always happy to help. 

Get in touch online

If you are a member, you can log in to the member portal and send us a secure message.

Send us an email

Email us at info@gwcu.org.uk.

Call us

You can do most things online, however if you need to speak to someone, you can call us on 0117 924 7309, from 9am - 4pm, Monday to Friday, except Bank Holidays.

Christmas opening hours

Tuesday 24 December
Secure message, email and phonelines close at 1pm

All payment requests must be received by 1pm. After 1pm, payments won’t be processed until the next working day, Friday 27 December.

Christmas Day (Wednesday 25 December) 

CLOSED 

Boxing Day (Thursday 26 December) 

CLOSED  
 
Friday 27 December

Secure messages, emails and phonelines are open as usual

Monday 30 December to Tuesday 31 December

Secure messages, emails and phonelines are open as usual

All payment requests on 31 December must be received by 3pm. After 3pm, payments won’t be processed until the next working day, Thursday 2 January.  

New Year’s Day (Wednesday 1 January)

CLOSED  

Thursday 2 January  

Secure messages, emails and phonelines are open as usual