Be part of something better
At Great Western Credit Union, we believe in the power of people coming together. When our members save and borrow with us, they’re helping to make local lives better off, including their own.
It’s a simple idea, but one with big impact. That’s why we need thoughtful, motivated people who care about doing good with money.
Who works at GWCU?
Supporting our members’ financial wellbeing every day.
Operations includes the Member Engagement Team who support our members day-to-day. As well as looking after emails and phone calls, the team is trained to sensitively help members who are struggling to manage their money.
Behind the scenes, the HR Manager makes sure people are looked after. The Credit Risk Manager oversees the processes which mean GWCU lends safely and responsibly.
The operations team are known for being friendly and warm. They’re dedicated to deliver great customer service.
Reaching new members and helping them manage money.
The Growth team leads on marketing and project management to spread the word about GWCU. They manage the website, create newsletters, and keep our social media channels active and engaging.
This team champions our mission: connecting with individuals, local businesses, and communities to raise awareness of how GWCU can support financial wellbeing.
Whether it’s launching a new campaign or improving our member experience, the Growth team is always focused on making a bigger impact.
Improving lives through loans and savings.
The Onboarding team guides new members through the first steps of their journey with GWCU. They make sure our loans and savings genuinely improve members’ lives.
When assessing loan applications, they take time to understand each member’s circumstances. If an application can’t be approved right away, the team works with the member to explore other options, always aiming to turn a “no” into a “not yet.”
This team is all about thoughtful decision-making, empathy, and making sure every new member feels supported from day one.
Processing repayments and keeping GWCU financially secure.
The finance team lead on many important tasks for GWCU.
For members, the finance team handles day-to-day payments on loans and salary deduction.
GWCU has financial stability now and in the future thanks to the finance team. This looks like managing budgets, creating reports, assessing risk, and finding ways to be sustainable.
The team also makes sure we meet industry standards by overseeing our business intelligence, audits, and compliance.
Our values
Showing up for our team and members
- We believe we are all better off together and we play our part by offer in fair affordable finance that benefits our members and the wider community
- We care about our impact on families, our community and our world, and we actively listen to feedback to help us improve and develop as individuals and as an organization
- We care for each other and our members, and we’re respectful and professional while also being compassionate to people’s changing circumstances and challenging financial situations
- We are committed to delivering excellent performance, taking accountability and behaving consistently to support our members and partners who are all part of the GWCU community
- We step forward to do the right thing and show that co-operative values can benefit everyone in the community
- We understand that different people have different needs, and we promote fairness in all we do, advocating for diversity and tackling inequality. We share knowledge and support innovation to help us and others grow and prosper
- We are collaborative and encourage team-working to create better solutions
- We recognise that curiosity builds a deeper connection to ourselves, our community and our world and we are prepared to ask questions, debate issues and listen to different points of view to move forward
- We are curious about the future and the changing forces of our world, and we stay on top of market information, data and trends to offer relevant and responsive products and services
- We support professional development and encourage individual learning, while also looking at ways to innovate and improve our services and processes in a digital-first world
- We are curious about how other credit unions work and are keen to learn from and support other organisations like ours
- We champion community finance and fair access to finance for all through the co-operative model that is designed for member-owned transparency
- We champion our members and make sure the information they need is available, upholding dignity and respect as fundamental to social purpose
- We champion new ways of doing things and celebrate our successes as an organisation, as well as the achievements of individual colleagues
- We champion sustainable business and socially responsible goals – including our own and those of our partners
What's on offer?
We’re proud to offer meaningful benefits that support your wellbeing and your future. When you join GWCU, you'll get:
- Flexible working with remote options
- A central Bristol office — just 5 minutes from Cabot Circus
- A supportive, inclusive culture — we’re a Living Wage accredited employer
- 25 days' annual leave plus Bank Holidays — and your birthday off
- Climate Perks – extra time off for low-carbon travel
- Ethical pension – contributions on total earnings
- Health cover – includes private medical and a health cash plan
- Income protection – up to 75% of salary for long-term illness
- Death in service benefit – 3x your salary paid to your next of kin
Ready to join our mission?
We're not hiring right now but we are always looking for great people.
If you're passionate about making a meaningful impact and helping people feel more confident about their finances, we’d still love to hear from you.