Frequently asked questions
Fair Usage
- When does the fair usage policy come into effect?
- How many withdrawals can I make over the telephone?
- Is there a limit to how many withdrawals I can make in the member portal?
- What is the maximum amount I can transfer?
- I receive child benefit into my Easy Saver, will I be able to withdraw this?
- When will my transfer be processed?
- Can I still request transfers via email from my Easy Saver account?
- I need to find alternative banking options, is there anyone you can recommend?
- I’ve received a warning that I have exceeded the fair usage, what happens next?
- What’s going to happen to my money if you close my account?
- I have an account with regular share withdrawals; will these be stopped?
- Are you reducing your opening hours?