FAQs General How do I make a complaint?

Frequently asked questions

How do I make a complaint?

We’re sorry if something hasn’t gone as expected. We take all complaints seriously and will do our best to put things right. 

You can contact us in the way that works best for you: 

  • Secure message – log in to the Member Portal 

  • Phone – 0117 924 7309 (Mon–Fri, 9am–4pm) 

  • Post –  

Great Western Credit Union,  

2 York Court, Upper York Street,  

Bristol, BS2 8QF 

Please provide as much detail as possible to help us address it quickly. We aim to resolve complaints within a few days, and no longer than eight weeks. If we cannot resolve your complaint within that time, we will let you know when you can expect a full response. 

If you’re not happy with our response, you can contact the Financial Ombudsman Service for extra support. 

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