FAQs Help and Support What should I do if I can’t afford my loan payments?

Frequently asked questions

What should I do if I can’t afford my loan payments?

If you’re struggling to make your loan repayments or miss a payment, please get in contact with us as soon as possible. Our friendly Member Engagement team can work with you to discuss a payment plan or explore other support options. 

Please note that failing to keep up repayments could negatively impact your credit report. Reach out to our Member Engagement team by logging into the member portal and sending us a Secure Message, you can also reach out to us via email or phone. We are here to support you.

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