Frequently asked questions

If you’ve missed a loan repayment, don’t worry but do act quickly. Taking prompt action helps protect your credit score and keeps your account on track.

Here’s what to do: 

1. Get in touch with us 
Contact our friendly Member Engagement team as soon as possible. We’re here to listen and work with you to find a solution that fits your situation. 

2. Catch up on your payment 
 If you're able to, you can make an overdue payment directly through the member portal. It’s quick, easy, and helps bring your loan up to date. 

3. Explore your options 
If you're struggling to keep up, we can help. We may be able to offer a payment arrangement, reschedule your loan, or set up a temporary payment holiday. The earlier you contact us, the more help we’ll be able to offer.  

For more information, read our helpful guide on what to do if you've missed a payment. 

Remember: Missing repayments can affect your credit score, but we offer non-judgemental support to help you get back on track.