FAQs Fair Usage Are you reducing your opening hours?

Frequently asked questions

Are you reducing your opening hours?

Once the Fair Usage Policy takes effect (1 August, 2025), our inbound telephone hours will be changing from 9am-4pm to 10am-2pm, Monday to Friday. 

However, you can still reach us via secure message n the member portal or by emailing us at info@gwcu.org.uk between 9am-4pm. Additionally, our chatbot, Gwen, will be available 24/7 to assist you at any time. 

If you are experiencing financial difficulties and need to speak with us, you can leave a voicemail or ask for a call back through Gwen, our digital assistant, and one of our friendly Member Engagement Advisors will get in touch as soon as they can.  

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