Why are the support options not available to me?

Q: Why are the support options not available to me?

If you're experiencing difficulties with your loan repayments but can't access any of the support options in the Member Portal, there could be a few reasons why: You may already have an active payment support arrangement in place, which means other options aren’t currently available. You may have reached the maximum number of times a support option can be used. You may not currently meet the eligibility criteria. If you’re still struggling and need further support, please get in touch with our Member Engagement Team. We’ll be happy to discuss your circumstances and explore the help that may be available to you. You can contact us by calling 0117 924 7309 Monday to Friday, 10am to 2pm. You can also send a secure message through the portal or email us at info@gwcu.org.uk.

Question

Accepted Answer

If you&#x27;re experiencing difficulties with your loan repayments but can&#x27;t access any of the support options in the Member Portal, there could be a few reasons why: &#xA;&#xA;You may already have an active payment support arrangement in place, which means other options aren&#x2019;t currently available. &#xA;&#xA;You may have reached the maximum number of times a support option can be used. &#xA;&#xA;You may not currently meet the eligibility criteria. &#xA;&#xA; &#xA;&#xA;If you&#x2019;re still struggling and need further support, please get in touch with our Member Engagement Team. We&#x2019;ll be happy to discuss your circumstances and explore the help that may be available to you.  &#xA;&#xA;You can contact us by calling 0117 924 7309 Monday to Friday, 10am to 2pm. You can also send a secure message through the portal or email us at info@gwcu.org.uk.