Frequently asked questions
I'm having problems registering for the member portal
If you’re having trouble registering, don’t worry. Here are some common issues and how to fix them.
1. Check your details
To register, we use the details we already have on record for you, like your mobile number, email address and home address. If any of these have changed and you haven’t told us yet, you might not be able to complete your registration.
If anything has changed, please give us a call on 0117 924 7309 so we can update your details for you to try again.
2. Not received your verification code?
If your verification code hasn’t arrived:
-
Check your junk or spam folder
-
Make sure your contact details are up to date
If you still haven’t received it, call us on 0117 924 7309 and we’ll help you get set up.
Please note: verification codes are only valid for 1 hour. If it’s expired, you’ll need to request a new one.
3. Seeing an error message?
If you see an error at any point during registration, please don’t try to create a new account.
Contact us instead and we’ll sort this for you.
Still need help?
If you’ve tried the steps above and you’re still having trouble, just give us a call on 0117 924 7309.
Our friendly Member Engagement team will be happy to help you.