Frequently asked questions
I've forgotten my password for the member portal
If you've forgotten your password for the member portal, you can easily reset it by following these steps:Â
Â
- Go to the Login page for the member portal.Â
- Click on "Forgot your password?"
- Enter your email address and click "Send verification code"
- Follow the steps provided in the email to reset your password
Â
If you don't receive the email with the verification code, check your junk or spam folder. If you still can't find it, you can request a new code through the login page. Alternatively, you can call us at 0117 924 7309, and we will issue a new code for you. Â
Go back to: Member portal