Frequently asked questions
I've forgotten my password for the member portal
If you've forgotten your password for the member portal, you can easily reset it by following these steps:
- Go to the Login page for the member portal.
- Click on "Forgot your password?"
- Enter your email address and click "Send verification code"
- Follow the steps provided in the email to reset your password
If you don't receive the email with the verification code, check your junk or spam folder. If you still can't find it, you can request a new code through the login page. Alternatively, you can call us at 0117 924 7309, and we will issue a new code for you.
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