Frequently asked questions

Step 1: Go to the login page 

Head to the member portal login page. 

Step 2: Select ‘Forgot your password?’ 

Click the ‘Forgot your password?’ link under the login form. 

Step 3: Enter your email address 

• Enter the email address for your member portal account 

• Click ‘Send verification code’ 

Step 4: Check your email 

• Open the email we’ve sent you  

• Enter the verification code you received into the box on screen 

Once you’ve entered the verification code, press continue.  

Not received your email? 

• Check your junk or spam folder 

• Make sure you’ve entered the correct email address 

• If needed, go back and request a new code 

Step 5: Verify your mobile number  

Once your email has been verified, we will need to verify your mobile number  

• Check the mobile number shown is correct 

• Choose to receive your code by text or phone call 

Step 6: Enter your code  

Enter the verification code you received by text or call and press continue  

Step 7: Create a new password 

Set a new password for your account 

Click ‘Continue’ 

You’ll then be able to log in using your email address and new password.  

Still having trouble?