Frequently asked questions

Registering for the Member Portal is quick and simple. Once you’re set up, you can manage your accounts, view transactions, move money and apply for products all in one place. 

Before you start 

If any of your details have changed recently, like your mobile number or address, or if we don’t have your National Insurance number on record, please contact us before starting so we can update your information. 

Step 1: Head to the login page and click ‘Get started’ 

• On mobile, scroll down to find the ‘Get started’ button 

• On desktop, click ‘Get started’ on the right-hand side 

Step 2: Enter your email address 

Enter the email address you used for your application and click ‘Check details’. This helps us find your account. 

If you’re not yet a member, you’ll need to apply first before you can register.

Once your email has been checked, click ‘Register here’ to continue.

Step 3: Verify your details 

Enter your email address and press ‘send verification code’ We’ll send this straight to your email. 

Check your inbox for the email we’ve sent you and enter the code  

Click ‘Verify code’ 

Step 4: Set up your password  

Once your email is verified, you’ll be able to set the password you’ll log in to the Member Portal with.  

Set a password for your account, then click ‘Next’. 

Step 5: Verify your email

To keep your account secure, we need to verify your email address a second time. Click 'Send verification code' and we'll email you a secure code.