Frequently asked questions
How can I get support with my loan repayments if I’m struggling?
If you're finding it difficult to keep up with your loan repayments, we’re here to help. You can explore the support options available to you through the “Payment Support” section of the member portal.
There are four support options available:
Payment Promise – If you've missed a payment, you may be able to set a date to make it up and get your account back on track.
Payment Holiday – If eligible, you can pause your loan repayments for up to two months.
Payment Arrangement – This allows you to temporarily reduce your repayments for up to six months.
Loan Restructure –If your circumstances have changed and you're finding your repayments harder to manage, you may be able to change your repayment amount, how often you make payments, or the length of your loan.
Each payment support option has its own eligibility criteria and conditions.
Before you go ahead, please read the information for each support option carefully. Some options may affect your future borrowing or the total amount you'll repay over the life of your loan.
If you'd like to discuss your situation with our team and need further help, you can get in touch by calling 0117 924 7309 Monday to Friday, 10am to 2pm. You can also send a secure message through the portal or email us at info@gwcu.org.uk.