Frequently asked questions
How long will it take to get a decision on my loan?
It usually takes 3-5 working days to receive a decision on loan applications, but the time can vary, especially during busy periods.
Once your application has been looked at, we will email you letting you know of the outcome, or if we need any more information. Make sure to check your email inbox regularly and keep an eye on your spam and junk folders in case our emails are sent there.
If it's been more than 5 working days and you haven't heard back, or if you have specific questions about your application, please contact us directly by logging into the member portal and sending a secure message or by emailing us at info@gwcu.org.uk
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