Experiencing issues with text verifications- Resolved

20 October 2025


This issue is now fixed and things are working as normal.

Some members may not be receiving SMS messages when trying to set up a new payee or send a larger payment.

This is because of a problem with one of our third-party providers, and we’re hopeful it’ll be fixed soon.

If you’re having trouble and need to get something sorted quickly, please give us a call or send us a secure message—we’re here to help.

Thanks for your patience while we work on getting things back to normal.