Frequently asked questions

If you are on long-term sick leave, please get in touch with us as soon as possible to let us know. Our member engagement team can discuss what support we can offer you, such as a reduced payment plan or payment holiday. 

We are here to help. Failure to keep up repayments could have a serious effect on your credit report. You can contact the Member Support Team by emailing info@gwcu.org.uk or logging in to the member portal.