Frequently asked questions

To change or add new bank details for withdrawals:

1. Log in to the member portal

2. Tap or click ‘Move money’

3. Select ‘Pay’

4. Add new bank details under ‘Pay someone new’ or choose an existing account

We’ll text you a security code to confirm any new payee.

To update bank details for a direct debit for loan repayments: 

send us a secure message via the portal or email info@gwcu.org.uk with:

• Account number

• Sort code

• Account name

• Repayment amount and date

• Loan account number (you can find this in the member portal)