Frequently Asked Questions (FAQs)
Below are some of our members' most frequently asked questions. Please have a look through before getting in touch.
Open Banking
Savings
What is AER?
Are my savings protected?
How can I withdraw money from my savings account?
How do I pay into my savings account?
What is a dividend?
How do I open a Child Saver account?
How much can you put into a GWCU Cash ISA?
How can I open a Cash ISA and save through my payroll?
Personal Loans
What can I use a personal loan for?
Do you carry out a credit check?
How do I apply for a loan?
Can I still apply if I have bad credit?
How much can I borrow from GWCU?
Can I pay off my loan early?
Family Finance Plan
What happens to my Child Benefit?
How the Family Finance plan works
How long does it take to set up a Family Finance Plan?
Do I need to prove that I receive Child Benefit?
How often can I draw down from my Family Finance Plan
What if I missed a payment or cannot afford my repayments?
How do I make repayments if I stop receiving Child Benefit?
How do I cancel my Family Finance Plan?
What are repayments for the Family Finance Plan?
Does GWCU carry out a credit check?
General
Financial Services Compensation scheme
How do I take money out of my GWCU account?
How do I view my transactions?
How do I upload my ID documents?
Membership
Flex@Work
Am I eligible to apply?
When will I receive a decision on my Flex@Work application?
When do my repayments start?
How is interest applied?
How can I check my balance?
How often must I make repayments to my Flex@Work account?
How much credit can I get?
Can I apply for Flex@Work if I have an existing loan with you?
How much will my repayments be?
Can I make extra payments?
What happens if I leave my employer?
What if I can't afford loan payments?
Do you carry out a credit check for Flex@Work?
Do I need to provide proof of my employer?
What interest do I pay?
How often can I borrow?
What’s the minimum withdrawal I can make?
What happens if I want to close my Flex@Work account?
Loans@Work
What is Money@Work?
Can I apply for a loan if I don't work for a Money@Work partner?
How can my employer sign up for Money@Work?
What happens to my Money@Work loan if I leave my employer?
Savings@Work
Engage Card
Is Engage a Great Western Credit Union product?
Does an Engage Card cost me anything?
How do I add money to my Engage account?
What Engage services do you offer?
Solar Loan
Can I apply for more than the cost of my solar installation?
Can I borrow for more than one property?
I have some spare cash, can I pay part of the cost myself?
How do I choose a solar panels installer?
Member Portal
How do I register for the member portal?
I'm having problems registering for the Member Portal
How do I move money out of my account?
How do I view my transactions?
Family Saver
Can I pay into the Family Saver on my own?
Can I change the amount paid into my Family Saver?
Can I pause my Family Saver payments
How do I close my Family Saver account?
How do I access my Family Saver funds?
Will I earn an interest on the Family Saver?
What happens if my child benefit stops?
What happens to the rest of my child benefit?
Fixed Rate Saver
Personal Loan
A loan that works for you – with fair interest rates, affordable repayments and no hidden charges.
Easy Saver
This simple savings account makes it easy to put your spare money aside for the things that make life better.
Family Finance Plan
A flexible way to borrow using your Child Benefit, with a pre-approved credit limit of £500.
