How you can reach us over the Christmas and New Year period
Here are our opening times throughout the Christmas and New Year period. As ever, the member portal is still the best way to manage your account and get in touch, especially during this busy period, so if you haven’t yet registered, follow our step-by-step guide to get started.
Please note: Payments on 24 December must be requested by 11.30am. After 11.30am payments won’t be processed until the next working day, 29 December.
Bristol Branch Opening Hours
Christmas Eve Friday 24 December
All payment requests to be received by 11.30am
Branch closes at 12 noon
Phone lines and email enquiries close at 1pm
Christmas Day and Boxing Day CLOSED
Monday 27 and Tuesday 28 December (Bank Holiday) CLOSED
Wednesday 29 to Friday 31 December
Appointment-based branch service available from 10am – 12 noon
Phone lines and email available from 9am – 4pm
New Year’s Day CLOSED
Monday 3 January (Bank Holiday) CLOSED
Tuesday 4 January
Phonelines and appointment-based branch service open as usual
Dorchester Branch Opening Hours
Christmas Eve Friday 24 December
All payment requests to be received by 11.30am
Branch CLOSED
Phonelines and email enquiries close at 1pm
Christmas Day and Boxing Day CLOSED
Monday 27 and Tuesday 28 December (Bank Holiday) CLOSED
Wednesday 29 to Thursday 30 December
Branch service available from 10am – 12 noon
Phonelines and email available from 9am – 4pm
Friday 31 December
Branch CLOSED
Phonelines and email available from 9am – 4pm
New Year’s Day CLOSED
Monday 3 January (Bank Holiday) CLOSED
Tuesday 4 January
Phonelines and branch service open as usual
