Temporary interruption to member portal access and transfer requests
Due to a planned service update, access to the member portal will be unavailable from 1pm on Wednesday 16 June to 8am on Thursday 17 June 2021. This means that you will be unable to log in to view your account, move money, or make a loan application between these times.
Existing payments and other transactions will still be carried out by the system. These will not be delayed by the update – as we are still working behind the scenes and the system is continuously running all regular automations.
New transfer requests via the portal, email or phone will need to be received by 1pm on Wednesday 16 June.
It is currently taking us an average of 5 working days to process loan applications. We are working through them as fast as we can but if you don’t hear from us, please allow at least 10 working days to pass before contacting us to check on the progress of your application.
Once we have reviewed your application, we will send you an email to let you know how and when you can continue the last few steps to complete your application.
If you have an Engage Card you can continue to use it to pay bills and make purchases online. Please contact the Engage service centre for help with your card and account with them.
Contacting usIf you need to take some money out or have an enquiry about your account, please email us: firstname.lastname@example.org and we’ll get back to you as soon as possible. Our phonelines can get extremely busy so it's the best way to get in touch.