Service update 28 June 2021

Information on how our services are running 

Branch and service points - continuing our safe practice

As responsible employers, the safety of our staff and members is a key priority for us. So, for the foreseeable future, we will continue with our current practice towards minimising the spread of the Covid virus.

We will keep the following measures in place:

  • Attendance at our branches will be by appointment only (Bristol and Dorchester)
  • Our staff will wear face masks and we ask that members and other visitors also wear masks or face coverings when inside a branch.
  • A limit of two members/visitors at a time in a branch.
  • Social distancing will also be encouraged.

Our Bristol branch is open from 10am to 2.30pm. Please email to make an appointment.

Our Dorchester branch is open from 10am - 12 noon as normal and from 12 noon - 2pm for appointments, Monday to Friday, except Bank Holidays. If you would like to make an appointment to visit the branch, please email

Remember we are not accepting cash payments or paying out cash in our branches for health and hygiene reasons. We will continue to accept payments by card.

Our local service points remain closed until further notice.

Online servicesWe encourage you to use our online services where possible. By accessing your account through the Member Portal, you'll be able to:

  • view your account balances
  • pay someone or transfer between one of your credit union accounts
  • drawdown from your Family Finance Plan
  • apply for a loan

If you haven’t already registered for the Member Portal, then pleased read this guide before you get started.

Loan applicationsIt's currently taking us 5 working days to process loan applications. We are working through them as fast as we can but if you don’t hear from us, please allow at least 10 working days to pass before contacting us to check on the progress of your application.

Once we have reviewed your application, we will send you an email to let you know how and when you can continue the last few steps to complete your application.
Engage cardIf you have an engage card you can continue to use it to pay bills and make purchases online. Please continue to contact the Engage service centre for help with your card and account with them.

Getting in touch 

We are currently experiencing a high volume of phone calls. The best way to get in touch is via secure messaging by logging in to the Member Portal. Alternatively email


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Posted on
28 June 2021