We're recruiting Member Services Advisers

We're recruiting Member Services Advisers that can provide excellent customer service

Salary: £21,000 - £24,000 scaled based on experience

Working pattern: Part-time and Full-time positions – Generally 8.30am to 4.30pm, Monday to Friday. 

Closing date: 15 October 2023

Great Western Credit Union (GWCU) helps people become better off together by providing ethical financial services for people and organisations across a large part of the South West. We're owned and controlled by our customers who are members and we exist solely to provide services for them. We operate from two locations in central Bristol and a further location in central Dorchester.
As our lending to members grows, and people’s circumstances continue to change, we are seeing an increasing need for our support to members where they are at risk of, or already, falling into financial difficulties

The role

Your skills and experience will help us deliver excellent levels of Member Services to our members who may phone, email or secure message us. Understanding the products and services GWCU offer and being an expert in the process designed to deliver those services.

You’ll need to develop an expertise in GWCU’s Dynamics CRM system, and to be able to follow procedures, as well as being comfortable in a member facing role with a patient approach to member engagement particularly if members are struggling financially or simply having difficulties with the Member Portal. You won’t be expected to do all of this straight away of course – you’ll be learning from the experts within the team, and from colleagues across the credit union, as you develop in your role.

The most important requirement right now is being able to show genuine empathy with members to enable you to build strong relationships with them. This could come from lived experience of the same situations members might find themselves in, or from your generally empathetic nature – or both of course.

A real desire to help and support, to the extent that GWCU are able, is essential for this role.

Download the job description and person specification


Flexible working in a positive, supportive environment. Living Wage Foundation accredited employer. 3x salary death in service benefit; GWCU pension contributions on total earnings; ClimatePerks extra time off for low carbon travel; interest free season ticket loans.

How to apply

Please send your CV and a covering letter explaining why you have applied for this role to jobs@gwcu.org.uk 

Job offers will be subject to pre- employment checks including:

  • Right to work in UK
  • DBS (Disclosure and Barring Service) check,   
  • Adverse credit check
  • FCA (Financial Conduct Authority) check
Published by
Posted on
15 September 2023