We're recruiting a Member Services Adviser

We're looking for someone to provide excellent  customer service to existing and potential members of BCU

Salary: £18,850

Working pattern: 37.5 hours per week – Generally 8.30am to 4.30pm, Monday to Friday. 

Closing date: 18 Apr 21


Bristol Credit Union (BCU) is a mission-led co-operative financial services social enterprise dedicated to making people and neighbourhoods across the South West better off through working together to provide ethical savings and fair loans. We offer banking services in a way that is fair and inclusive, and that strengthens our local communities and economies. 

The role 

The Member Services Adviser will work within the Member Services Team delivering excellent customer service to existing and potential members of Bristol Credit Union.  

Core duties for this role which may be delivered by telephone, email and online channels are: 

  • Delivering information on all products and services 
  • Using the credit union systems to answer any balance or transaction enquiries
  • Processing requests for payments to and from members’ accounts
  • Fulfilling administrative functions to support all accounts
  • Cash handling

Download the job description and person specification


Flexible working in a positive, supportive environment. Living Wage Foundation accredited employer. 3x salary death in service benefit; BCU pension contributions on total earnings; ClimatePerks extra time off for low carbon travel; interest free season ticket loans. How to apply

Please send your CV and a covering letter explaining why you have applied for this role to jobs@bristolcreditunion.org.uk 


Published by
Posted on
31 March 2021